Terms & Conditions

Terms and Conditions of Reservation

Acceptance of Terms and Conditions: By completing a Reservation, Guest agrees to be bound by and accepts the Terms and Conditions stated herein, and as may be amended from time to time. Any modifications and amendments to the terms and Conditions shall have the same force and effect as those herein. Failure to accept Denville Travel and Rock the Lady Terms and Conditions of Reservation entitles Denville Travel to cancel the Guest’s reservation without a refund. 

Acceptance of the Cruise/Cruise Tour Ticket Contract of Reservation Issued by Virgin Voyages: Upon completion of either the Virgin Voyages online check-in procedure or upon completion of such check-in procedure at the cruise terminal, Guest expressly agrees to be bound by and accepts the Terms and Conditions of Reservation of Virgin Voyages described in its Cruise/Cruise tour Ticket Contract. Failure to accept Virgin Voyages Terms and Conditions of Reservation in the time frame and manner determined by Virgin Voyages entitles Virgin Voyages and/or Denville Travel to cancel Guest’s reservation without a refund. 

Changes and Modifications to Terms and Conditions of Reservation: Virgin Voyages Ticket Contracts are subject to change at any time. Such modifications and changes shall have the full force and effect as a term and condition issued at the time of Reservation or completion of registration, as applicable. 

Cabin Prices: Cabin Prices are based upon double occupancy unless a particular cabin is designated as a “Single or Solo.” Cabin Prices do not include airfare, ground transportation, onboard purchases of goods and services (including, but not limited to alcoholic beverages, spa services, gifts, specialty dining or any such goods and services for which the Cruise Line customarily charges a separate fee), medical expenses, and shore excursions (see below). There is an additional charge for 3rd and 4th Guests in a Cabin. The Cabin Price for 3rd and 4th Guests have the same inclusions and exclusions as stated above. 

Payment Obligations Upon Completion of Reservation: Upon completion of a Reservation, Guest is obligated to pay the Cabin Price based on the occupancy specified in the Reservation. 

Obligations of the Primary Guest: If the Reservation is shared by more than one Guest, the Primary Guest shall bear full financial responsibility for the Reservation. 

The Guest making the Reservation is considered the “Primary Guest” and is the “owner” of the Reservation. The Primary Guest will receive all communication from Denville Travel, is responsible for selecting the cabin at the time of the Reservation, and ensuring all payments are made promptly. Changes or modification to the Reservation must be made through Denville Travel and provided by the Primary Guest, and the Primary Guest must convey such changes and modifications to the other Guests on the Reservation. 

Payment Method: Guest authorizes Denville Travel and/or Virgin Voyages to charge Guest’s Credit Card or other method of payment in accordance with the deposit and final payment policy. 

Currency: Unless otherwise noted, all prices on the website and any fees associated with the Cruise are quoted in United States Dollars (“USD”), and all payments will be charged in USD. International Guests may incur additional fees assessed by their bank or credit card processor.

Non-Refundable Payments – All Cabin price payments including deposit and final payment made to date or paid in the future are non-refundable.  By completing a reservation, the Guest agrees not to pursue a chargeback or any refund with their credit card issuer. 

Health Restrictions: Guest agrees to comply with any and all health restrictions imposed by Virgin Voyages, the Centers for Disease Control and Prevention, or any other governmental agency or body with jurisdiction over this Cruise Program. These restrictions may include but are not limited to vaccinations, testing, or other health-related requirements set forth by Virgin Voyages, the Centers for Disease Control and Prevention, or any other governmental agency or body with jurisdiction over this Cruise Program. Guest is responsible for providing all information requested and for clearing any pre-cruise health, safety or travel requirements or limitations, regardless of when issued or applied. Denial of boarding due to failure to adhere to the above will not include any refund. 

Right to Modify or Cancel Cruise:

Right to Modify Cruise: Virgin Voyages may modify itineraries and schedules, change onboard entertainers and schedules, modify amenities, limit access to onboard venues, deny boarding, and/or delay or change departures or arrivals without any further obligation to Guest, and any such change or modification shall not include any refund. 

Right to Cancel a Reservation, Deny Boarding, Removal from Ship: Denville Travel and/or Virgin Voyages reserves the right to Cancel a Reservation, Deny Boarding and/or refuse service to any person, or remove Guest from the ship who does not adhere to safety, security and appropriate guest conduct guidelines and doing so shall not be include any refund. 

Travel Insurance/Trip Protection:

Purchase of Travel Insurance/Trip Protection is Strongly Encouraged: As all payments are non-refundable, we strongly encourage Guests to purchase Travel Insurance/Trip Protection, which can insure against many, but not all, of the causes of forfeiture of payments such as illness, emergencies or cancellations due to unforeseen circumstances. Travel Insurance/Trip Protection may be purchased directly through various outlets and companies. It is the Guest’s responsibility to ensure that adequate and appropriate travel insurance coverage is in place. By agreeing to the Terms and Conditions, Guests acknowledge that Denville Travel and/or Virgin Voyages will not be liable for providing refunds. 

Timing of Travel Insurance Purchase: It is recommended a Guest who wishes to purchase Travel Insurance/Trip Protection through any insurance provider or agent do so at the time of completing their Reservation, as certain benefits are time sensitive, including Cancel For Any Reason (CFAR) and coverage for pre-existing conditions. Though insurance may be purchased up to 48 hours prior to sailing, to secure the broadest coverage, Travel Insurance/Trip Protection must be purchased within 14 days of a Guest’s first payment. 

Denville Travel provides a link to Travel Guard insurance on the www.rockthelady.com website.  Guests may choose to pursue that trip insurance, or, obtain trip insurance through other avenues.

Name Changes: Complimentary name changes and Guest additions will be accepted until 120 days prior to the cruise. At least one original and/or Primary Guest name must remain on the Reservation. If all original Guests cancel, this is considered a full cancellation without a refund, and name changes will not be allowed. 

Valid Identification/Passports and Visas:

U.S. Citizens: U.S. Citizens are strongly urged to travel with a valid passport with at least six (6) months validity remaining after the final day of the cruise. Currently, for voyages that begin and end in the same U.S. Port, U.S. Citizens may travel without a passport but may do so only if they present both an original Government-issued birth certificate and Government-issued Picture ID card, such as a driver’s license. Copies of birth certificates are not accepted.  It must be the original birth certificate and valid driver’s license.

Non-U.S. Citizens: All non-U.S. Citizens must present a valid passport to board the ship. Though not required non-U.S. Citizens are urged to travel with a valid passport with at least six (6) months validity remaining after the final day of the cruise. Depending upon citizenship and the passport governing travel, Guests may need to apply for and secure a visa to enter various ports of call. 

Change in Applicable Rules: The above government regulations and policies are subject to change without notice. 

Responsibility of Guests: The Guest is responsible for identifying and obtaining all required travel documents and have them available at the terminal or wherever necessary during the entire cruise vacation, as travel documents such as passports, visas, inoculation certificate and family legal documents are required for boarding and re-entry into the United States and other countries. 

Denial of Boarding: If a Guest does not possess the proper documentation, the Guest may be prevented from boarding a flight or ship, from entering a country, and may be subject to fines. Neither failure to provide proper and required documentation or being denied boarding for any reason whatsoever will not include a refund. 

Photography and Video Policy: Video or audio recording, filming, or the taking of photographs may occur on Rock the Lady cruise and are owned by Denville Travel. By acknowledging the Terms and Conditions of Reservation, Guest allows, and expressly authorizes Denville Travel, its affiliates, and assignees the Guest’s likeness, and/or appearance and voice on any film or video format now known or hereinafter developed in any manner whatsoever. Guest will not receive any compensation for such use and waives any right to bring any action in law or equity against Denville Travel, its affiliates, and assignees for such use. 

Age Restrictions: Passengers must be 21 years of age or older on the date the ship embarks. Guests who are under 20 are not permitted to sail. 

Limitation of Liability:

Not Responsible for Acts of Third Parties: Denville Travel, its affiliates, or employees does not own the ship or operate any entity that provides goods or services for your trip, including, for example, lodging facilities, transportation companies, local ground operators, guides, sightseeing companies, entertainment, food or drink service providers, equipment suppliers, etc. As a result, Guest agrees Denville Travel is not responsible for any negligent or willful act or failure to act of any person or entity, nor is Denville Travel responsible for any negligent or willful act or failure to act of any person or entity it does not own or control, nor for any act or inaction of any other third party not under its control. 

Not Responsible for Guest Inability to Board Ship: Guest is responsible for arriving at the embarkation location in a timely manner and with all the documentation required for sailing. Denville Travel is not responsible for any loss, damages, costs, or expenses that Guest may incur for Guest’s inability to board the ship. 

Force Majeure: Denville Travel shall not be liable for any loss or damage as a result of causes of any kind beyond the reasonable control of Denville Travel and/or Rock the Lady (a “Force Majeure Event”), including but not limited to, strikes, lock-outs, stoppages of work or other labor difficulties, insurrection, riots, war, changes in laws and regulations and other acts or demands of civil, political or military authorities, freight embargoes, shipping restrictions, air travel delays or cancellations, car or truck shortages, inclement weather, accidents, fire, explosion, flood or unavoidable casualties, pandemics, epidemics, quarantine restrictions, natural disasters, government restrictions, Acts of God, etc.